support

beam hq

92 Reservoir Park
Rockland, MA 02370
9am — 5pm

need help? text us!

frequently asked questions


shipping

where does beam ship?

we ship to all 50 states.

do you ship internationally?

unfortunately, we are not able to ship outside of the united states at this time.

how long will it take for my order to ship?

order processing takes 1 to 2 business days. Orders placed after 2pm ET will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.

can i track my order?

you’ll receive an email with a tracking number as soon as we ship your order.


returns + exchanges

what’s your return policy?

we hope you enjoy our products as much as we do. but, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return (or call us at 833-904-2tlc). We’re happy to offer you a refund within 30 days of the initial purchase date. We can also provide guidance if you’d like to try another one of our products instead.


all about beam

How are beam products different from other hemp products?

Many hemp products in the marketplace are made using hemp isolate, which excludes some of the beneficial compounds naturally found in hemp. beam products are different because they use hemp oil, meaning they contain a combination of cannabinoids, terpenes and other beneficial compounds.

Do beam products have an expiration date?

when stored in proper conditions (at or below room temperature, out of direct sunlight) hemp has an extremely long shelf life and is very stable. we include a manufacturing date on all of our products to give you peace of mind.

How should I store my beam products?

all of our products should stored at room temperature and out of direct sunlight. changes in color can occur in natural products but does not change the potency of the product.

Where is the hemp used in beam grown?

we spent years finding the highest quality hemp biomass and extraction sources in the united states, including colorado, oregon, california and montana.

Are beam products organic?

the usda has still not provided clear guidance on organic certifications for hemp hemp products, especially those that have thc remediation. we require our hemp partners to meet all organic standards and test for heavy metals, pesticides, herbicides and fungicides on every production batch.

Are beam products gluten-free?

Yes, our products are gluten-free.

Are beam products vegan?

Our blends and tinctures are vegan. The Fixer, our salve, is not vegan because it’s made with beeswax.

What is TLC?

TLC stands for “Tender Loving Care.”

What’s hemp?

hemp is an abbreviation for cannabidiol. it’s one of many phytocannabinoids found in the cannabis plant. unlike thc (found in marijuana), it does not get you high.

What’s hemp oil?

hemp oil is a natural essential oil extracted from the flowers and leaves of the cannabis plant. It’s the ingredient we use to infuse hemp into our products.

How does hemp work?

when hemp enters the body, it interacts with our endocannabinoid system, which has been found to regulate various parts of the body to help maintain homeostasis, or balance.

is the one a full spectrum or broad spectrum oil?

beam is a hemp oil extract because we remove all thc and include minor cannabinoids like cbg and hempv in addition to hemp.

can you build up a tolerance to hemp/beam?

the human endocannabinoid system is still the subject of active research, but many customers find the best results through consistent use. finding the right serving size can be fluid and vary from person to person.