support

beam hq

92 Reservoir Park
Rockland, MA 02370
9am — 5pm

need help? text us!

frequently asked questions


shipping

where does beam ship?

we ship to all 50 states.

do you ship internationally?

unfortunately, we are not able to ship outside of the united states at this time.

how long will it take for my order to ship?

order processing takes 1 to 2 business days. Orders placed after 2pm ET will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.

can i track my order?

you’ll receive an email with a tracking number as soon as we ship your order.


returns + exchanges

what’s your return policy?

we hope you enjoy our products as much as we do. but, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return (or call us at 833-904-2tlc). We’re happy to offer you a refund within 30 days of the initial purchase date. We can also provide guidance if you’d like to try another one of our products instead.


Legality

Do I need a marijuana card or a doctor’s prescription to use beam products?

No. You don’t need permission from a doctor to purchase it or use it.

Are beam’s products legal throughout the united states?

Yes. All of beam’s products can be shipped to all 50 States.

Can I travel on a plane with beam products?

yes. you can travel freely with them in the united states in accordance with tsa regulations.

What kind of analysis is performed on your products?

All of beam’s products are tested in-house and by third-party labs to ensure that the right concentration of compounds.


all about beam

How are beam products different from other hemp products?

Many hemp products in the marketplace are made using hemp isolate, which excludes some of the beneficial compounds naturally found in hemp. beam products are different because they use broad spectrum hemp, meaning they contain a combination of compounds, terpenes and other beneficial compounds.

Do beam products have an expiration date?

when stored in proper conditions (at or below room temperature, out of direct sunlight) hemp has an extremely long shelf life and is very stable. we include a manufacturing date on all of our products to give you peace of mind.

How should I store my beam products?

all of our products should stored at room temperature and out of direct sunlight. changes in color can occur in natural products but does not change the potency of the product.

Where is the hemp used in beam grown?

we spent years finding the highest quality hemp biomass and extraction sources in the united states, including colorado, oregon, california and montana.

Are beam products gluten-free?

Yes, our products are gluten-free.

Are beam products vegan?

Our blends and tinctures are vegan. The Fixer, our salve, is not vegan because it’s made with beeswax.

what is the difference between nano and regular hemp?

two words: surface area. when you break hemp molecules down to tiny droplets, your body has a dramatically increased ability to absorb hemp. it’s the next level in our hemp innovation that makes beam so much better.

How does hemp work?

when hemp enters the body, it interacts with our ECS system, which has been found to regulate various parts of the body to help maintain homeostasis, or balance.

can you build up a tolerance to hemp/beam?

the human ECS system is still the subject of active research, but many customers find the best results through consistent use. finding the right serving size can be fluid and vary from person to person.